Enrich Life and Work Through Internet.
Understanding the evolution of customer needs to provide the possible best Internet experience.
1. Customer First
I live in the community and I am a customer.
Here is why our first approach is from the customer’s point of view.
The quality of the service we offer is in fact dependent on the contribution made by all company functions; our conduct within the company has an identifiable impact, and is therefore visible, on the outside. Customer satisfaction must drive each and every activity: from the answers given by customer care to the development of internal systems; from excavation sites to the clarity of advertising materials, from the speed of connections to the courtesy and professionalism of salespeople, etc.
- We put ourselves in customers’ shoes.
- We learn from the experience customers are living and we always improve our services in order to enrich customers’ lives, now and in the future.
- Customers are our main asset and suggestions and criticisms from them are the main source of inspiration to improve our performance in daily activities.
- We want to impress them as much as possible with our proximity and reliability.
- We are our clients’ partner as they always count on us.
Trust, loyalty, reliability first of all. I listen to others and try to catch the best of everything around me.
- We constantly build reciprocal trust with our customers and colleagues.
- We inspire trust with our integrity, reliability and fairness.
- We always listen the other people’s point of view without prejudice or arrogance.
- We respect other people’s experience and consider their suggestions in areas in which they are better positioned to have a balanced assessment.
- We dedicate our energy to make the best use of other people’s contributions and to focus on infusing our values in the common shared experience.
3. Innovation @ 360°
I look beyond the external appearance. I love taking on new challenges in everyday work.
- We continuously improve by driving the change.
- We support innovation by thinking and developing things in a way that someone has not yet considered.
- We look for innovation in each and every process or activity that we manage in our day- to- day job life.
- We feel free to dare and improve the way our organization works internally and externally.
I face difficulties head on. I am never content, I always think of bringing to work what does not work, and of improving what already works. Hence, enough is not enough. Code of Ethics 11
- We add value individually during our day-to-day activities. Every little addition helps, aseverything can be done better.
- We are responsible of taking the initiative in order to improve things that need to be improved or to further strengthen things that are already working well.
- We are proactive and propose solutions or action plans, always ready to be challenged. Issues or opportunities are there to be solved or taken, not to be left unmanaged.
- We respect other people’s initiatives.
I am fast and focused and keep things simple.
- We are fast and keep things simple.
- We constantly ask ourselves what we can simplify whilst still delivering the same or even a better service to our customers.
- We work with a speedy pragmatic approach and deliver quality results in a rapid way that gives us a competitive advantage.
Fastweb riceve un ulteriore riconoscimento per liveFAST, il programma di loyalty che offre vantaggi esclusivi dedicati ai clienti Fastweb, aggiudicandosi il primo premio dell’edizione 2017 degli NC Awards, come “Migliore progetto di Promozione” nella categoria “Area interattiva/digitale”.
05/17/2017 Fastweb inaugura la nuova sede di Cagliari
Fastweb ha inaugurato oggi, alla presenza di Claudia Medda, Assessore all’Innovazione Tecnologica del Comune di Cagliari, di Roberto Biazzi, Chief Human Capital Officer di Fastweb e di Claudio Pellegrini, responsabile mercato Executive e Pa di Fastweb, la nuova sede situata all’interno del Campus Sa Illetta presso Cagliari. Con l’apertura dei nuovi uffici Fastweb prosegue così il suo percorso di crescita e rafforza la sua presenza nella Regione Sardegna dando un nuovo, importante impulso allo sviluppo del tessuto economico locale.
05/08/2017 Fastweb mobile: niente sarà più come prima!
Fastweb compie un passo decisivo verso la trasformazione in operatore pienamente convergente, presentando un’offerta di telefonia mobile radicalmente innovativa: trasparenza, libertà, senza limiti, sono i tre pilastri attorno ai quali l’azienda ha disegnato le proprie soluzioni mobili per le famiglie italiane, introducendo dei significativi cambiamenti nel settore.